HELP
Call Us

For questions about your pension plan or the Website

Have questions about your pension plan or this Website? Call us between 8 a.m. and 5 p.m. ET at:

1 844 880-9141

Email Us

For questions about your pension plan or the Website

Have questions about your pension plan or this Website? Click on the link below to email us. You will receive an answer within 24 business hours.

rrcpegq@telushealth.com

Complaints

If you have a complaint, please send us an email at:

plainterrcpegq@telushealth.com

Call Us
Call Us
Email Us
Email Us
Skip to main navigation. Skip to main content.
Hi
English . Français
Log in to the Personal Zone
Sign Out
 
Table of contents
1 - Introduction
  1. About your Plan
2 - Your Plan at a glance
  1. Main features of the Plan
3 - Eligibility to the Plan
  1. Joining the Plan
  2. If you are under 18 years of age
  3. If you are over 18 years of age, but under 65
  4. If you are 65 years of age or older
4 - Contributions
  1. Plan funding
  2. Your contributions
  3. Employer contributions
  4. Tax repercussions of your Plan contributions
  5. Questions and answers about your contributions
5 - Retirement
  1. Your pension under the Plan
  2. Retirement scenarios
  3. Steps to follow for your retirement
  4. Questions and answers about retirement
  5. During my retirement
6 - Termination of employment
  1. Twelve-month waiting period
  2. Past the 12-month waiting period
  3. Steps to follow for termination of employment
  4. Questions and answers about termination of employment
7 - Death
  1. Death benefit under the Plan
  2. Death before retirement
  3. Death during retirement
  4. If you have a spouse when you retire
  5. If you do not have a spouse when you retire (or if your spouse has waived the 60% joint and survivor pension)
  6. Other forms of pension payments
  7. Your beneficiary
  8. Question and answer about death benefit
8 - Relationship breakdown
  1. Division of the amount accrued under the Plan
9 - Absence from work
  1. Temporary leave of absence
  2. If your leave of absence is paid
  3. If your leave of absence is not paid
  4. Eligible earnings used
  5. Unpaid leaves of absence during which you may maintain your active membership
  6. Leave of absence for family or parental reasons
  7. Other unpaid leaves of absence
  8. To make contributions or not to make contributions?
  9. Questions and answers about absence from work
10 - Returning to work for an employer
  1. Following a termination of employment
  2. Following retirement
11 - Plan administration
  1. Plan administrator
  2. Pension committee make-up
  3. Annual meeting
  4. Viewing documents
  5. Date of coming into force and Plan year
  6. Undistrainability of rights
  7. Plan amendments
  8. Should the Plan be in a surplus or deficit position
  9. Investment of contributions
  10. Personalized statement
  11. Plan termination
12 - Mini Dictionary
  1. Mini Dictionary
13 - Appendix - Other sources of retirement income
  1. Retirement planning
  2. Personal savings
  3. Government Plans
14 - Need additional information?
  1. How to contact us
Table of contents
Options
View
View
View chapter View entire document
View
Print
Print chapter Print entire document
Create PDF
Create PDF
Create PDF of chapter Create PDF of entire document
Search Content
Search Content
Members’ Reference Guide
Chapter 4 - Contributions

4.5 Questions and answers about your contributions

←Section 4.4   Section 5.1 →

May I make additional Plan contributions?
No. Additional voluntary contributions may not be made and amounts may not be transferred from another pension plan, RRSP, deferred profit-sharing plan (DPSP), or Locked-In Retirement Account (LIRA) into the Plan.

May I withdraw my contributions while still working for an employer?
No. These contributions are required to provide you with a retirement income later on. Take note that both employer and member contributions are used to replenish the pension fund from which your retirement pension will be withdrawn, calculated according to a pre-established formula. You may withdraw the value of the benefits you accumulated in the Plan upon termination of employment, retirement, or serious illness, subject to certain conditions. However, this value will not be equal to the sum of your contributions, but rather to the portion of the retirement pension you accumulated at the date of the event. For additional information, please refer to the Retirement and Termination of employment sections.

What if my contributions exceed the maximum contribution?
Should you make excess contributions during a given Plan year, the excess will be refunded to you and will bear interest at the pension fund’s net rate of return, calculated on the market value of the assets, net of management and administration fees.

This could happen, for instance, when you work for more than one employer. To check whether your total contribution amount exceeds the maximum contribution, add up your contributions made for the week or year, and compare the sum obtained with the applicable limits. Should you note that you have exceeded the allowable maximum, you can ask the appointed Plan administrator to authorize your employers to stop withholding or place a limit on contributions for the remainder of the year.

Please note that the maximum contribution for 2025 is $109,80 per week, or $5,709.40 per year.

What if contributions are withheld for overtime hours exceeding the 1,664 hour threshold?
Should you make contributions based on overtime hours in excess of the 1,664 hour threshold, the excess will be refunded to you annually by the Plan administrator and will bear interest at the pension fund’s net rate of return, calculated on the market value of the assets, net of management and administration fees.

This could happen, for instance, when your eligible hours have reached the 1,664 hour threshold and your employer has declared overtime hours for you and withheld the related contributions.

←Section 4.4   Section 5.1 →

Back To Top

  View chapter   View entire document   Search Content
  Print chapter   Create PDF   Get Adobe Acrobat Reader
 
Home | Contacts & Resources | Terms of Use | Privacy Policy | Accessibility | About TELUS Health
© TELUS Health 2025
 
CTCLPRDWEBWP04
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Move Article Search Modal Search Content
Processing
Sign In

Welcome to the Personal Zone

If this is your first time on the site, please click on the Self registration link.

The Personal Zone provides information related to your membership in the pension plan and allows you to obtain an estimate of your pension. To access this zone, please enter your login ID and password.

If you have forgotten your password or login ID, please click on the appropriate link under the login.

If you are still unable to login or if you have questions about your pension plan, please contact the Childcare Services Contact Centre at 1 844 880 9141, from 8:00 a.m. to 5:00 p.m. (Eastern time), Monday through Friday, excluding statutory holidays.

  • Forgot your password?
  • Browse as a guest
  • Self registration
  • Forgot login id?
Cancel
Processing
Processing

Processing